United’s CEO, Oscar Munoz, is promising cops will never board another one of his flights to remove a booked passenger again.
Munoz also apologized again to Dr. David Dao, his family and all passengers who witnessed the now infamous dragging of Dao. During his ‘GMA’ interview … he added the airline would be looking into policy changes … including the forceful removal of passengers.
He’s clearly aware of the social media backlash over his initial use of “re-accommodate” to describe the incident, and made an effort to explain the poor choice of words.
Let the mea culpa tour begin … especially after United’s Tuesday stock fall wiped $255 mil off its market cap.